It can always happen that something does not go entirely as planned. We ask that you first make any complaints known to us by emailing info@nicafe.nl..If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. 

For consumers in the EU, it is also possible to file complaints via the European Commission's ODR platform, which can be found at http://ec.europa.eu/odr. If your complaint has not yet been addressed elsewhere, you are free to submit it through the European Union’s platform.